Parity has a track record of managing long term relationships with customers. Working in a spirit of partnership we are able to take on a strategic role, working at all levels within an organisation, providing advice and guidance, programme and project management and delivery services.

Our success is built on a sound Service Management approach described below, and a flexible resourcing capability (click here for details).

Service Management

In our experience a well understood service management structure is key to an effective relationship between the customer and supplier. Use of a set of simple standard procedures, tailored to the customer’s business needs, ensures that processes for planning and commissioning new projects or work assignments are effective and easy to use by our customer’s staff.

Where relevant we also like to define one or more standard project delivery methodologies so that we have an agreed and trusted way of working throughout our engagements. This makes it easier for project teams to know what is expected of them, minimises training, and helps make success repeatable.

Examples of Parity’s long term strategic partnerships

Parity has been the strategic IT partner for Charity Commission since 2002. We support their existing applications, provide advice and guidance through our consultancy services, and provide project teams for new IT initiatives and system implementations

Parity has provided application management and new system development services for British American Tobacco since 1999

Parity has provided services to the MOD for over 20 years through a number of Consultancy catalogue frameworks including the latest FATS framework. Our dedicated Service Manager provides a consistent single point of contact for ensuring that resourcing and service requests are met in the best way.