Service Management e-Books
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Parity's Service Management e-Books
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 | Beyond Change Management: Advanced Strategies for Today's Transformational Leaders by , Pfeiffer © 2001 (236 pages) ISBN: 0787956457 This guide provides the proven strategies and tools necessary for implementing transformational change, and introduces organization development to leaders' efforts toward change. |
 | Breakthrough IT Change Management: How to Get Enduring Change Results by , Butterworth-Heinemann © 2004 (311 pages) ISBN: 9780750676861 With this book, readers will develop a change management strategy that starts by diagnosing the current culture and organizations, then prepares for change carefully, addresses resistance to change, develops change strategy, and much more. |
 | Business Continuity: Best Practices: World Class Business Continuity Management, 2nd Edition by Rothstein Associates © 2004 (290 pages) ISBN: 1931332223 This guide to implementation of World-Class Business Continuity Management within an enterprise may be used as a step-by-step guide by those new to Business Continuity Management or dipped into by seasoned professionals for ideas on specific topics. |
 | A Business Guide to Information Security: How to Protect your Company's IT Assets, Reduce Risks and Understand the Law by Kogan Page © 2005 (192 pages) ISBN: 0749443952 Full of clear and practical advice, this book explains to directors and managers the vital issues in information security facing organizations of every type and size, and helps them to take control of a subject that is critical to their survival. |
 | Business Process Outsourcing: The Competitive Advantage by John Wiley & Sons © 2005 (241 pages) ISBN: 0471655775 By providing a step-by-step approach to understanding the application of Business Process Outsourcing, this informative book serves as a guide to implementing BPO and a reference to solving the variety of issues that may arise during a BPO initiative. |
 | Business Service Management Best Practices by , IBM Redbooks © 2004 (182 pages) ISBN: 0738497975 This Redbook describes the relevant concepts, as well as planning for and implementing Business Service Management. The implementation is described using a sample business function of an e-business solution. |
 | Configuration Management: The Missing Link in Web Engineering by Artech House © 2000 (276 pages) ISBN: 1580530982 Reliable guidance for establishing conditions and advancing processes to select the appropriate means for configuration management. |
 | Critical Incident Management by Auerbach Publications © 2004 (552 pages) ISBN: 084930010X This text presents an overview of the elements that organizations need to address in order to prepare for and respond to network and information security violations. |
 | Data Protection Law for Employers by Thorogood © 2003 (156 pages) ISBN: 1854182838 With a new tough enforcement policy in place on the Data Protection Act, a further burden of responsibility is placed on employers and their advisers on manual as well as computer data. All employers who handle personal data need to know this law. |
 | The Definitive Handbook of Business Continuity Management by , John Wiley & Sons (UK) © 1999 (391 pages) ISBN: 0471485594 How to keep your business afloat when disaster strikes. |
 | Dictionary of Information Security by Syngress Publishing © 2006 (256 pages) ISBN: 9781597491150 IT professionals and students can use this handy reference to identify terms used in practice, in journals and articles, and on websites. The dictionary provides complete coverage of security terms and includes cutting-edge technologies and newer terms. |
 | E-Business Innovation and Change Management by , IGI Publishing © 2004 (283 pages) ISBN: 1591402131 This book provides an understanding of the interdependence and synergy between e-business innovation and change management and that a holistic approach is imperative for organizations to survive in this new economy and achieve a competitive advantage. |
 | E-Business Service Level Agreements: Strategies for Service Providers, E-Commerce and Outsourcing by Rothstein Associates © 2002 (166 pages) ISBN: 0964164892 Presents princples and approaches on SLAs and how they fit into e-businesses. |
 | Finance and Accounting for Nonfinancial Managers by AMACOM © 2000 (240 pages) ISBN: 0761213198 Learn key financial concepts and relate them to the financial management actions necessary for the nonfinancial manager. |
 | Foundations of Service Level Management by , , Sams © 2000 (272 pages) ISBN: 0672317435 Providing top-quality, effective service is the name of the game and this book outlines the details. |
 | A Guide to Software Configuration Management by Artech House © 2000 (382 pages) ISBN: 1580530729 Learn how to apply Software Configuration Management (SCM) techniques to take control of software development projects. |
 | Information Security Best Practices: 205 Basic Rules by Butterworth-Heinemann © 2002 (194 pages) ISBN: 9781878707963 This manual will take the mystery out of configuring an information security solution and provide a framework which the novice as well as experienced network administrator can follow and adapt to their network and data environment. |
 | Information Security Illuminated by , Jones and Bartlett Publishers © 2005 (474 pages) ISBN: 076372677X A comprehensive survey of the most current and critical information security practices, this comprehensive text is an excellent introduction to the fundamental concepts and applications for students and professionals alike. |
 | Information Security Risk Analysis by Auerbach Publications © 2001 (281 pages) ISBN: 0849308801 A workbook for understanding risk analysis and using it to safeguard information assets within organizations. |
 | Insider Strategies for Outsourcing Information Systems by , Oxford University Press © 1999 (274 pages) ISBN: 0195125665 The enterprise guide to managing outsourced services. |
 | ITIL Service Level Management by GTSLearning © 2005 (71 pages) ISBN: UnAssigned Providing a best practice framework for service management, this course contains a description on how to organize service management within your organization. |
 | Making Sense of Change Management by , Kogan Page © 2004 (280 pages) ISBN: 0749440872 This book is aimed at anyone who wants to understand why change happens, how it happens and what needs to be done to make change a welcome rather than a dreaded concept. |
 | Multisourcing: Moving Beyond Outsourcing to Achieve Growth And Agility by , Harvard Business School Publishing © 2005 (254 pages) ISBN: 1591397979 Using practical frameworks and illustrative examples, this book unveils how multisourcing seamlessly blends internally and externally delivered services not just to cut costs or gain efficiencies, but to maximize growth, agility, and bottom-line results. |
 | Operational Risk and Resilience by , , , Butterworth-Heinemann © 2001 (306 pages) ISBN: 9780750643955 This book will help turn your firm into a "risk aware" organization which will be able to avoid catastrophic loss. It will also enable senior management to make better strategic and operational decisions. |
 | The Outsourcing Handbook: How to Implement a Successful Outsourcing Process by , , Kogan Page © 2006 (240 pages) ISBN: 0749444304 Sharing lessons learned in the outsourcing trenches, this practical handbook will prove invaluable to managers who are contemplating using outsourcing as a strategic weapon. |
 | A Practical Guide to Managing Information Security by Artech House © 2004 (280 pages) ISBN: 1580537022 Drawing upon the authors’ wealth of valuable experience in high-risk commercial environments, this book focuses on the need to align the information security process with the requirements of the modern enterprise. |
 | Practical Guide to Software Quality Management, Second Edition by Artech House © 2003 (286 pages) ISBN: 1580535275 This book offers an entry-level, broad overview of software quality management and provides the reader with practical advice needed to implement, evaluate, and improve a total quality software system. |
 | Software Configuration Management by John Wiley & Sons © 1992 (352 pages) ISBN: 0471530492 This guide provides comprehensive coverage of the theory, practice, and techniques of good software configuration management and a structured approach to implementing these practices on large software development projects. |
 | Software Configuration Management by Auerbach Publications © 2004 (619 pages) ISBN: 0849319765 Drawing from military standard 973, this book introduces the software configuration framework for managing the evolution of computer systems throughout all stages of systems development. |
 | Software Configuration Management Handbook, Second Edition by Artech House © 2005 (410 pages) ISBN: 9781580538824 A complete guide that integrates SCM principles, advanced topics, and implementation procedures in one easy-access resource, this text explores the latest advances in SCM tools, organization, operation and maintenance of the SCM system, and more. |
